palacehotelcitta.it

Privacy & Cookies Policy

On 25 May 2018 a new regulation entered into force in the European Union, called the EU Data Protection General Regulation 2016/679 (“GDPR”). Provides rigorous and specific guidelines on how personal data are collected and managed. This also applies to companies and people residing outside the UE but collecting data from UE.

Who we are

Owner Palace Hotel Città
Registered office Via Roma, 10 – 38062 Arco (TN) Italia
VAT Number iva 00123660227
Responsible for personal data processing Palace Hotel Città
Website https://www.palacehotelcitta.it
Email Address info@palacehotelcitta.it
Phone +39 +39 0464 531100

WHAT IS THIS INFORMATION?

Palace Hotel Città is committed to protecting the online privacy of users. Pursuant to art. 13 of EU Regulation 2016/679 (hereafter: “Regulation“), this statement was written to inform you on our privacy policy and how your personal data is handled when you visit our website (hereafter “Website”), as well as to enable you to give your specific and informed consent to the processing of your Personal Data, where applicable. Please be informed that parental consent is required for children under 16 years of age. The information and data provided by you, or otherwise acquired through use of our online services (hereafter “Services“) on your part, will be processed in compliance with the Regulation and the Data Controller’s obligation to confidentiality.

Pursuant to the Regulation, Palace Hotel Città shall process Personal Data based on the principles of lawfulness, fairness, transparency, limitation of purpose and retention, data minimisation, accuracy, integrity and confidentiality.

DATA CONTROLLER

In relation to the data processing carried out through our website, the Data Controller as defined above is Palace Hotel Città. For any information regarding the processing of Personal Data by the Data Controller, including the list of Data Processors, please write to the following address: info@palacehotelcitta.it

DATA PROTECTION OFFICER

The Data Protection Officer (DPO) is Palace Hotel Città and can be contacted here Palace Hotel Città  Via Roma, 10 – 38062 Arco (TN) Italia, email:info@palacehotelcitta.it

TYPE OF DATA PROCESSSED

Navigation data
Software applications used to make the website work acquire certain personal data submitted via safe protocols. Said information are not collected to be associated to identified individuals but may through the elaboration and association with other data possessed by third parties, allow the identify users. This category of data includes IP addressed, browser’s identification data (user agent), URI (Uniform Resource Identifier) addresses to resources requested, the request time, the method used in submitting the request to the server , the numerical code indicating the status of the feedback given by the server (i.e. successful, unsuccessful and other parameters relating to the operating system and the user’s IT environment. These data are used with the sole purpose of collecting anonymous statistical information on the use of the website to check its correct functioning.

Data voluntarily supplied by the user
To access some of the services available on the website the optional and voluntary insertion of certain identification data may be requested (email, name, contacts, and information neeced to provide the required service).

PLACE OF DATA PROCESSING

The processing relating to the web services of this website take place in ITALY at server Pensareweb in Via Macanno, 38/N 47924 Rimini, supplier of services for technological infrastructures (sub responsible- art. 28 GDPR) of which Pensareweb  is the primary responsible.

Data processing for website maintenance and management operations are performed by Pensareweb  which is the data controller (art. 28 GDPR).

PURPOSES OF THE TREATMENT

Service provision
Personal data supplied by users using the services provided by Palace Hotel Città  (i.e.: through web navigation, the compilation of forms for various reasons) are used for the sole purpose of carrying out the service or performance required.  

Further communication following a stay
Following the purchase of a stay, Palace Hotel Città shall forward the user further communication even of commercial nature regarding its services. The above mentioned juridical basis of the treatment is the legitimate interest of the data controller (cons. 47 GDPR).

Direct marketing
In case of specific consent subscribing to the newsletter) Palace Hotel Città shall send via email information on new products, promotions and other special offers. The user will be entitled to deactivate the service at every time through the dedicated procedure and/or methods indicated below for the exercise of his/her rights. The above mentioned juridical base of the treatment is the user’s consent. Specific explanatory information, if needed, will be reported or shown in the website pages used for other services on request.

Cookies
Cookies are small text strings that websites visited by users sent to their terminal (usually the browser), where they are memorized to be eventually resent to the same website when the same user will visit the website again. Cookies are stored based on the user’s preference by the single browser on a specific used device (computer, tablet, smartphone).

Cookie types
Based on the characteristics and use, cookies can be distinguished in different categories:

• technical cookies
• analytic, profiling or third party cookies

This website uses the following cookies:

Fundamental technical cookies, which are mandatory to manage log-in and the access to the functions reserved to the website, generally for the updating of pages by web editors. The length of these cookies is strictly limited to the working session (they are deleted once the browser has been closed). Their deactivation affects the use of services accessible from log-in. The public part of website can still be used normally.

Analytic cookies  – Google Analytics:
This website includes elements transmitted by Google Analytics, a web traffic analytical provider supplied by Google Inc. (“Google”). These are third-party cookies used to collect and analyze information on users’ behaviours anonymously on the website by visiting users. These cookies are used to store non-personal information. Google Analytics protects the privacy of its data. For further information, click the following link: https://support.google.com/analytics/answer/6004245. The user can selectively deactivate the action of Google Analytics by installing on its own browser the opt-out component supplied by da Google: https://tools.google.com/dlpage/gaoptout.

Third party cookies:

Facebook – read the policy

How to block cookies in your browser settings

Firefox:

1. Go to Menu and then to Options.
2. Select the Privacy panel.
3. Set Firefox will to: Use custom settings for history.
4. Remove the check mark from Accept cookies from sites.
5. Click OK to close the Options window.

Click here for more details and information: https://support.mozilla.org/en-US/kb/block-websites-storing-site-preferences

Google Chrome

1. Click the Chrome menu on the browser toolbar and go to Settings.
2. Select „Show advanced settings“.
3. In the “Privacy” section, click the Content settings button.
4. In the “Cookies” section, select “Block sites from setting any data”.
5. Click OK to conclude the action.

Click here for more details and information: https://support.google.com/chrome/answer/95647?hl=en-GB

Internet Explorer

1. Click Extras on the menu and select internet settings.
2. Select the Privacy panel.
3. To set what types of cookies are blocked or allowed, move the slider. Generally, if the slider is all the way up, all cookies are blocked; if the slider is down, all cookies are allowed.
4. Click OK to conclude the action.

Click here for more details and information: http://windows.microsoft.com/en-us/windows-vista/block-or-allow-cookies

Safari

1. Choose Safari Preferences, and then click Privacy.
2. In the “Block cookies” section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the Help button (question mark).

Click here for more details and information: https://support.apple.com/kb/PH5042?locale=en_US

OPTIONALITY OF DATA PROVISION

Apart from what has been specified regarding navigation data, the user is free to supply to Palace Hotel Città the personal data requested to benefit from the services provided through the website. Failure to provide data relating to the fields marked by the asterisk (mandatory) will result in the impossibility to use the service offered.

DATA CONSERVATION PERIOD

Personal data will be processed with automated tools for the time strictly necessary to achieve the purpose for which it was collected.

YOUR RIGHTS

Pursuant to Art. 15 and following of the Regulation, you have the right to obtain access to your Personal Data at any time. You have the right to request from the Data Controller rectification or erasure of your data, as well as to object to and restrict processing of your data in the cases provided for by Art. 18 of the Regulation. You have the right to obtain the Personal Data concerning you in a structured, commonly used and machine-readable format in compliance with Art. 20 of the Regulation.mm mRequests must be submitted in written form and sent at: info@palacehotelcitta.it or using the form at this address:

https://dmc12.pensareweb.it/form-view/1/palacehotelcitta-it/

In any case, you also have the right to lodge a complaint with the competent Supervisory Authority (Italian Data Protection Authority) if you consider that the processing of your Personal Data infringes the applicable law, pursuant to Art. 77 of the Regulation.

CHANGES

This Privacy Policy takes effect on 01.01.2019. The Data Controller reserves the right to amend or update the content of this policy, in part or in full, especially in the case of changes in the applicable law. Since the content of our Website and Privacy Policy may be subject to change, we recommend you visit this section regularly for updates on how we collect and use Personal Data.